Certificate Program
Information Technology (IT) Technical Support
Online Certificate Program
CLASSES START
Jan 6th
8 Mo. Program Length | 24 Credits |
Online Format | IT Degree Pathways |
Certificate Program
Information Technology (IT) Technical Support
Online Certificate Program
Get a fast start in IT by earning an online certificate
| Accreditation | Accredited by the Higher Learning Commission |
|---|---|
| Format | 100% online classes you can take right at home |
| Certification | Prepare for CompTIA A+, Network+, and Security+ certifications—we pay for your exam prep and first attempt on all three exams! |
| Careers | Career-focused curriculum designed to prepare you to become an IT Support Technician |
| Pathways | Direct pathway into an IT associate or bachelor’s degree program |
| QuickPaths | Transfer credit, stackable credentials, and adaptive learning technology build a faster pathway to a higher education with Herzing University |
Satisfaction rate
Our overall student satisfaction rate, according to the 2023 Herzing Graduate Survey.
Satisfaction rate
Our overall student satisfaction rate, according to the 2023 Herzing Graduate Survey.
Overview: Certificate in IT - Technical Support
The Certificate in Information Technology - Technical Support is a 24-credit program which prepares you for a career as a tech support specialist.
The program provides students with fundamental knowledge and skills in computer networks, database concepts and applications, computer architecture and troubleshooting, network security, and more.
Career-focused curriculum
Discover the crucial knowledge and skills required to succeed in your work and build a foundation for continued career growth.
Flexible schedule
You can take classes during the day or in the evening. We strive to be as flexible as possible for busy non-traditional students.
Virtual services
Access to extensive virtual services, including academic advising, tutoring, support services, technical support and library services.
Lifelong support
We support your ongoing career advancement by providing comprehensive, personalized student services with lifelong career coaching.
Rolling admissions
No application deadlines to worry about. Apply when you’re ready and prepare to get started soon.
Classes Start January 6th
Learn More Today
Curriculum
IT Technical Support certificate classes & curriculum details
Our certificate program provides you with an understanding of foundational IT skills required to support both users and information systems in typical organizational environments. Learn how computer networks work, administration of Windows-based desktops and Linux-based desktops and servers, the fundamentals of database design and administration, implementation of basic security systems, and much more.
The career-focused curriculum is designed to help you succeed in your first job in a generalist IT support role.
All classes are delivered online through the Canvas learning management system.
| Program | Monthsi | Credits |
|---|---|---|
| Certificate in Information Technology - Technical Support | 8 | 24 |
i. Average number of months for students to complete program
Required Courses
All courses, 24.00 semester credit hours, are required.
OR
Certifications
Get educated, and get certified
Complete our certificate program and we will pay for your exam prep and first exam attempts for three key CompTIA certifications:1
- CompTIA A+. Master and confirm your core IT skills and knowledge necessary for success in a variety of IT support positions.
- CompTIA Network+. Show employers you’ve got the ability to configure, manage, and troubleshoot IT infrastructure.
- CompTIA Security+. Prove your proficiency in basic IT security skills required for roles in cyber security and systems administration.
Our goal is to fully prepare you with the comprehensive skillset needed to excel professionally immediately upon graduating. Earning formal education in IT support and getting certified is a great way to maximize your qualification for a good job straight out of school.
Tuition & Cost
Tuition & Cost
The cost of tuition for the Certificate in IT program is $515 per credit.
You can potentially earn even greater savings by transferring credit from prior college coursework, applying for financial aid, or potential partnership opportunities through your employer.
Our goal is your career advancement. That’s why we are always working to improve our curriculum and processes to make our program as affordable as possible while preparing you best for success in your work.
You may be eligible for multiple scholarships and grants, both through Herzing University and several national scholarship websites.
Veterans, Active Duty U.S. Servicemembers, and spouses may qualify for a 10% tuition discount or tuition reduction to $250 per credit.
Requirements
Admissions requirements
Prerequisites to enroll in the Herzing University IT certificate in Tech Support program include:
- Prior education requirement. Completion of high school diploma, GED, or equivalent.
- Entrance testing. Applicants must demonstrate the capacity to succeed in college-level courses via prior ACT/SAT scores, completion of prior college credit, or additional entrance testing.
- Availability of time, personal commitment, and a professional attitude. We exist to help enthusiastic students fully committed to reaching their highest career goals. Our faculty and leadership are dedicated to helping you reach them.
You will need to meet and interview with a Herzing University admissions advisor and complete an enrollment application to be admitted into the program.
If you have any additional questions regarding admissions into the program, please contact our admissions team.
Eligible states for enrollment: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming, District Of Columbia, and the Virgin Islands.
Classes Start January 6th
Waived Enrollment FeeFrequently Asked Questions
The best way to gain experience in the field of IT is to get educated and start working! A great way to find a good entry-level job is to become educated in the field of IT, ready to thrive right from your first day without as steep of a learning curve.
While it may be possible to find an IT-related position, such as computer network support specialist, by taking minimal postsecondary classes, employers may require an associate or bachelor’s degree from potential applicants.
Every job and every employer will have their own set of requirements depending on the job. Given how quickly things can evolve in the world of information technology, your best preparation for any future job roles, or advancement, is continuing your education.
Your potential salary can vary widely depending on your career path. Information technology covers a broad array of jobs, from entry-level positions in user support to advanced managerial or executive-level roles.
According to the Bureau of Labor Statistics (BLS), the average wage estimate for computer network support specialists is $78,640 per year, while computer and information systems managers can potentially earn well beyond $100,000 per year.* There are many other jobs in IT you may pursue falling within that general range, including computer programmer, software developer, information security analyst, database administrator, and much more.
In the field of IT, you can build the career of your choosing and potentially make an excellent salary no matter which path you walk.
How long it takes to earn an information technology degree depends on the degree level you choose. With Herzing University, programs last from less than 1 year to just under 3 years:i
- Certificate in Information Technology - Technical Support: 8 months
- Associate of Science in Information Technology: 16 months
- Bachelor of Science in Information Technology: 32 months
i. Average number of months for students to complete each program
Information Technology (IT) is a broad and evolving career field encompassing a wide variety of tasks and core competencies. Because of this there are many types of IT degrees to choose from in addition to IT management, including:
The best first step you can take towards becoming an IT support technician is earning a foundational education in IT.
Earning an IT technical support certificate or an associate degree in information technology can help you build the skills and knowledge you need to succeed in your first job as an IT support tech. Class topics include computer networks, database concepts, computer architecture and troubleshooting, Linux administration, network infrastructure administration, and much more.
Because IT is such a diverse field requiring a wide array of skills and personality types, there’s a really good chance there’s an IT job out there that’s right for you.
A career in information technology could be right for you if you:
- Enjoy working with computers
- Can work well in a wide range of environments
- Find technical problem-solving very satisfying
- Work well alone and in a team
We’ve put together a quiz that helps you determine the IT degree that’s right for you.
Program Finder
Certificate in Information Technology - Technical Support Degree Programs
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Accreditation
Accreditation & Disclosures
Herzing University is accredited by the Higher Learning Commission (hlcommission.org), an institutional accreditation agency recognized by the U.S. Department of Education.
1. Certification is not a state requirement. Payment for first exam attempt(s) requires meeting certain University guidelines, including passing specified courses, completion of exam preparation materials, and more. Please contact admissions for more information.
* Bureau of Labor Statistics (BLS), U.S. Department of Labor, Occupational Employment and Wage Statistics 2023 / Occupational Outlook Handbook 2022. BLS estimates do not represent entry-level wages and/or salaries. Multiple factors, including prior experience, age, geography market in which you want to work and degree field, will affect career outcomes and earnings. Herzing neither represents that its graduates will earn the average salaries calculated by BLS for a particular job nor guarantees that graduation from its program will result in a job, promotion, salary increase or other career growth.
